Your privacy matters to us. This Privacy Policy explains exactly what personal data woy99 collects, why we collect it, how it is used and protected, and the rights you hold over your own information. Please read it carefully before registering an account or using any part of the Platform.
woy99 ("we", "us", "our", or "the Platform") operates the online gaming website accessible at woy99.club and is committed to protecting the privacy of everyone who uses our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
This policy applies to all users of the Platform, including registered Players, visitors who browse without registering, and any individual who contacts woy99 through our support channels. It covers data collected through the Platform website, any associated mobile-optimized interfaces, live chat systems, email correspondence, and customer support interactions.
By accessing the Platform or creating an account, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this policy, please discontinue use of the Platform immediately.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the agreement between you and woy99.
For the purposes of applicable data protection legislation, woy99 acts as the data controller in respect of the personal data collected through this Platform. As data controller, woy99 determines the purposes and means by which your personal data is processed.
woy99 operates as an internationally licensed offshore gaming platform. Our primary operational and data processing infrastructure is located outside of Indonesia. Players who are residents of Indonesia access the Platform on their own initiative and are subject to this Privacy Policy in its entirety.
For all data-related enquiries, correction requests, deletion requests, or complaints, the designated point of contact is our Data Privacy team, reachable through the support channels listed in Section 15 of this policy.
woy99 collects personal data that falls into the following categories. We collect only what is necessary for the specific purposes outlined in Section 5 of this policy:
3.1 Identity & Contact Data
3.2 Financial Data
3.3 Account & Gaming Activity Data
3.4 Technical & Device Data
woy99 collects personal data through the following channels:
The table below sets out the specific purposes for which woy99 processes your personal data, together with the legal basis on which we rely for each processing activity:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, Contact, Account data | Contract performance |
| Identity verification (KYC) and age verification | Identity data, KYC documents | Legal obligation; Contract performance |
| Processing deposits and withdrawals in IDR | Financial data, Identity data | Contract performance |
| Fraud prevention and anti-money-laundering (AML) compliance | Identity, Financial, Technical data | Legal obligation; Legitimate interests |
| Providing gaming and sportsbook services | Account, Gaming Activity data | Contract performance |
| Customer support and complaint handling | Identity, Contact, Support transcript data | Contract performance; Legitimate interests |
| Responsible gaming monitoring and intervention | Gaming Activity, Account data | Legal obligation; Legitimate interests |
| Sending transactional communications (security alerts, withdrawal confirmations) | Contact data | Contract performance |
| Sending promotional communications and bonus offers | Contact data, Gaming Activity data | Consent (which you may withdraw at any time) |
| Platform analytics and improvement | Technical data, Gaming Activity data | Legitimate interests |
| Legal claims, regulatory compliance, and dispute resolution | All relevant data categories | Legal obligation; Legitimate interests |
woy99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your data with the following categories of third parties strictly for the purposes described in this policy:
All third-party service providers acting as data processors on our behalf are bound by contractual data processing agreements that require them to process your data only on woy99's documented instructions, to maintain appropriate security measures, and to delete or return all personal data upon termination of the service relationship.
As woy99 operates as an internationally licensed offshore gaming platform, your personal data may be transferred to and processed in countries outside of Indonesia. Some of these countries may not have data protection laws equivalent in scope to those you may be accustomed to.
Wherever your data is transferred internationally, woy99 implements appropriate safeguards to ensure that your data receives an adequate level of protection. These safeguards include:
By using the Platform, you acknowledge and consent to the transfer of your personal data outside of Indonesia on the basis described above.
woy99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or our licensing obligations. The following general retention guidelines apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data (identity, contact) | Duration of account + 5 years after closure | AML regulatory obligation |
| KYC documents and verification records | Duration of account + 5 years after closure | AML regulatory obligation |
| Financial transaction records | Duration of account + 7 years after closure | Financial record-keeping obligation |
| Gaming activity and wagering history | Duration of account + 3 years after closure | Dispute resolution; Responsible gaming obligations |
| Customer support transcripts | 3 years from date of interaction | Legitimate interests (dispute resolution) |
| Technical / device / session data | 13 months from collection | Platform analytics; Security monitoring |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal obligation to demonstrate consent |
Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymized so that it can no longer be associated with your identity. Anonymized data may be retained indefinitely for statistical analysis and Platform improvement.
woy99 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to enhance your experience on the Platform, maintain session security, and gather analytics data to improve our services.
The following categories of cookies are used on the Platform:
You may manage your cookie preferences through your browser settings. Disabling all cookies may affect the functionality of certain Platform features. Note that strictly necessary cookies cannot be disabled through browser settings as they are essential to Platform security and session management.
woy99 takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:
As a user of the woy99 Platform, you hold the following rights in relation to your personal data. woy99 is committed to facilitating the exercise of these rights promptly and without unnecessary friction:
To exercise any of the above rights, please contact us through the channels listed in Section 15. We will verify your identity before processing any data rights request to ensure that we do not disclose or alter data in response to a fraudulent request. We aim to respond to all verified data rights requests within 30 days. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
The woy99 Platform is strictly intended for individuals who are 21 years of age or older. woy99 does not knowingly collect personal data from any person under the age of 21. Age verification is conducted at the point of registration and may be repeated at any time as part of our KYC process.
If woy99 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a false declaration at registration or any other means — we will immediately suspend the relevant account, void any associated transactions or winnings, and securely delete all personal data associated with that account without delay.
If you are a parent or guardian and believe that your child may have created an account on the woy99 Platform, please contact us immediately at so that we can take prompt remedial action.
The woy99 Platform may contain references to third-party game studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft) whose games are delivered within an embedded framework on the Platform. While these studios deliver game content through the Platform, their own privacy practices apply to data processed within their game environments.
woy99 is not responsible for the privacy practices of any third-party studio, payment provider, or other service whose services are integrated into or referenced from the Platform. We encourage you to review the privacy policies of any third-party service you interact with. This Privacy Policy applies solely to data processed directly by woy99 in connection with your use of the Platform.
woy99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will notify registered Players by sending a notification to the email address on file at least 14 days before the changes take effect.
Non-material changes — such as minor clarifications or corrections — may be made without advance notice. The "Last Updated" date at the top of this page will always reflect the most recent revision.
Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must cease using the Platform and may request account closure as described in our Terms & Conditions.
We recommend that you revisit this page periodically — particularly before making any significant transactions — to ensure you remain informed of how your personal data is being handled.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about how woy99 has handled your personal data, please use the following contact channels:
When submitting a data rights request, please include your registered username or email address and a clear description of the right you wish to exercise. We will verify your identity before processing the request. All verified requests will receive a substantive response within 30 days.
If you are not satisfied with our response to a privacy complaint, you may escalate the matter to our Data Privacy team by marking your correspondence "Formal Privacy Complaint." We are committed to resolving all complaints in good faith and in a timely manner.
Beyond the legal obligations, here is what our Privacy Policy means for you in practical, everyday terms.
Every piece of data exchanged between your browser and the woy99 Platform is protected by military-grade 256-bit TLS/SSL encryption. Your personal details, payment information, and account activity are never transmitted in plaintext.
woy99 has a strict no-sale policy on personal data. Your information is never sold, rented, or traded to third-party marketers. Data is shared only with the essential service providers — such as banks and KYC partners — that are directly required to run your account.
Identity verification is not just a compliance formality — it ensures that every withdrawal is paid exclusively to the verified account owner. KYC is the most effective protection against fraudulent access to your funds.
Access, correct, export, or delete your personal data at any time by contacting our support team. woy99 processes all verified data rights requests within 30 days and will keep you informed at every step of the process.
We do not hold your data indefinitely. Each category of data has a defined retention period set by our regulatory obligations. Once the retention period expires, your data is securely deleted or irreversibly anonymized.
Our 24/7 live chat team includes agents trained to handle data privacy requests and escalate them to our Data Privacy team. Indonesian-speaking agents are available from 08:00 to 24:00 WIB for users who prefer native-language assistance with their privacy enquiries.
Now that you understand how woy99 handles your data, explore our full range of games and sports markets — all secured under the same robust privacy framework.